F&B Customer Service Training

Smiling woman in white hijab hands a pen at a reception desk to a man in a navy suit in a bright hotel lobby

Customer Service in Brunei: Why We Should Start Teaching It in Schools

Why customer service training and communication skills need to be taught early, and what Brunei’s colleges can do about it.

Doris Suresh

2 days ago4 min read

Four customers in a conversation in an empty casual dining restaurant

The Restaurant Honeymoon Is Over. Now What?

New restaurants open every week in Brunei, and many don't survive the honeymoon period. Here's why service training is the investment casual dining owners keep putting off, and shouldn't.

Doris Suresh

Jun 12 min read

A cafe service counter with a glass cabinet next to it that displays assortment of cakes, breads and sandwiches.

Is Service Training Really Worth It for Counter Service Outlets?

High staff turnover, low customer expectations, tough competition. We ask the honest question - is F&B customer service training actually worth it for counter service outlets in Brunei?

Doris Suresh

May 182 min read

A waitress putting a welcome sign on the glass door of a cafe

Good Food Gets Them In. Good Service Brings Them Back.

Good food fills tables once. Good service fills them again and again. Here's why F&B customer service training in Brunei is the missing piece for operators who want loyal customers.

Doris Suresh

May 82 min read