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Blog: Things Worth Sharing


How Emotional Intelligence Can Improve Customer Service in Brunei's Service Industry
Emotional Intelligence isn’t just a buzzword. It’s the secret behind exceptional service. In Brunei’s hospitality and service industry, understanding emotions can turn routine interactions into memorable experiences.
Doris Suresh
6 days ago3 min read


Boost Team Success with Better Workplace Communication
Boost teamwork and productivity with practical workplace communication strategies. Simple tips to improve clarity, collaboration and morale.
Doris Suresh
7 days ago3 min read


How Much Does Soft Skills Training Cost? A Practical Guide for Employers in Brunei
Wondering how much soft skills training costs in Brunei? This practical guide explains pricing, value and how to choose the right provider.
Doris Suresh
Jan 213 min read


My Compass - the soft skills I learned from my parents.
How my parents shaped me, the values, soft skills and mindset that they taught.
Doris Suresh
Jan 203 min read


A Practical Guide for Training & Development Leaders: How to Make Workplace Training Truly Work
A practical guide for Training & Development leaders to plan, run and reinforce effective workplace training. Learn how to identify real skill gaps, engage managers, create safe learning spaces and continue the momentum after the workshop. This checklist helps you turn training into real behaviour change, not just a one-off event.
Doris Suresh
Dec 4, 20253 min read


Training and Marketing: The Wrong Cuts to Make When Business Slows Down
When business slows, cutting training and marketing might seem smart - but it quietly weakens your team and brand. Savvy leaders know these aren’t expenses, they’re lifelines. Learn why protecting your people and visibility during downturns is the key to stronger, sustainable growth.
Doris Suresh
Nov 26, 20253 min read


Before You Train Your Staff, Train Your Culture: A Leadership Guide to Lasting Change.
When companies invest in staff training, they often expect immediate improvement. But real change goes deeper than a workshop or a course. Training only works when the workplace culture supports it, encourages it and lives it every day. If the culture is weak or inconsistent, even the best training will fade the moment employees return to work. That’s why the most successful organisations focus on shaping their culture first - and it starts with leaders who walk the talk.
Doris Suresh
Nov 18, 20253 min read


How to benefit from training: "Why Train Them If They'll Just Leave?"
Many leaders worry about training staff who might leave, but the real risk is not developing the people who stay. Training only works when it’s intentional, i.e. supported by follow-up, clear expectations and leaders who walk the talk. When everyone plays their part, soft skills training can lift performance, morale and the overall quality of our workforce.
Doris Suresh
Nov 13, 20252 min read


Deciphering Interviewee Responses: Analysing Answers to Common Interview Questions
Here are useful tips on what to look out for in an interviewee’s response and how to probe further to avoid making inaccurate assumptions.
Doris Suresh
Jun 12, 20234 min read


Navigating Career Pivots: A Pathway to Personal and Professional Growth
A career pivot can be a transformative journey to new possibilities and personal fulfilment. Get tips on what to consider before hand.
Doris Suresh
Jun 7, 20234 min read


Soft Skills training gives Super Powers: Find out how.
Dive in and explore why soft skills are like hidden superpowers that can boost your career and help organisations thrive.
Doris Suresh
May 31, 20238 min read
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